Streamlining Marine Insurance Quotes

The Challenge

A specialty marine insurer faced a complex challenge: their quote process required detailed information about vessels, cargo, routes, and coverage needs. Traditional forms overwhelmed customers with technical questions, leading to incomplete submissions and frustrated underwriters who spent hours chasing missing data. Competitors with simpler products were winning business simply because they were easier to work with.

The Solution

Sentinel conversation handlers transformed the quote intake into a guided dialogue. The AI understands marine insurance terminology and adapts its questions based on vessel type, cargo classification, and route risks. Whether the customer needs hull coverage for a fishing fleet or cargo insurance for international shipping, the system captures exactly what underwriters need—in plain language the customer understands.

Implementation

• Custom schema covering vessel types, cargo classes, and route risk factors
• Integration with our proprietary vessel database for automatic verification
• Multi-turn conversations that adapt to coverage complexity
• Automatic risk flagging for underwriter review